Start with a charter

Choose a focused question: how does this workflow behave when a payment is interrupted? A charter gives direction without prescribing every click.

Timebox the session

Set aside a bounded period to explore. Record inputs, observations, and new questions as you go. Separate facts from guesses so another tester can reproduce what you found.

Follow the surprises

Unexpected delays, inconsistent labels, and confusing errors are useful signals. Follow them while keeping the original risk in view.

Debrief while it is fresh

Share what you learned, what you did not cover, and what deserves a follow-up. Exploration creates knowledge, even when it does not find a defect.